The banker-customer relationship is a contractual relationship based on the contract between Islamic banks and its customers. Islamic banks use standardized contracts and offer them on a ‘take it or leave it’ basis where the terms cannot be negotiated, subsequently creating the potential for Islamic banks with the economic strength to exploit the contracts. The main purpose of this study is to examine the terms and conditions that may result in significant imbalance between rights and obligations in the banker-customer relationship, which detriments banking consumers. Findings in this study reveal that there exists unequal bargaining power whereby the customer wields the weaker bargaining power. Using the content analysis method, this study analyses the application of Maq??id al-Shar?‘ah through the maxim of wasa?iyyah in the banker-customer relationship to reshape good self-governance and propose improved legal documentation towards a just transaction. The strength of the banker-customer relationship will determine the future success of the Malaysian banking industry.

Author Name: Noor Mahinar Abu Bakar, Norhashimah Mohd Yasin

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Keywords: Banker-customer Relationship, Islamic Banks, Maq??id al-Shar?‘ah, Malaysia, Wasa?iyyah

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EISSN: 2600-8408

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