The teaching case describes a set of emergency actions taken by HCFMUSP to manage the needs brought by the COVID-19 pandemic in Brazil. The case objective considers the issues related to the impact of the pandemic mostly in healthcare operations, emphasizing how to: (a) adapt health system governance in response to a crisis (crisis management); (b) manage the health system capacity, which traditionally is not so resilient; (c) deal with a new disease (knowledge management). Thus, it should allow gathering elements for the management of future crises.
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Author Name: Marcelo Caldeira Pedroso, João Teixeira Pires, Ana Maria Malik, Antonio José Rodrigues Pereira
URL: View PDF
Keywords: healthcare management, health systems, crisis management
ISSN:
EISSN: 1982-7849
EOI/DOI: 10.1590/1982-7849rac2021200245
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