Higher educational institutions are exposed with global competition for the sustainability for a long run such as low graduation rates, less employability and rising questions of relevance of college education for public good etc., Some institutions in India have successfully implemented ISO 9001:2008. The quality of education is more important to the customers of the educational institutions such as students, parents and the organizations where they are getting employment. Education Institutions require an innovative supporting tool which helps in improving the quality of processes pertaining to the important functions particularly teaching, research and service. The administrative functions and supporting activities in an institution help to coordinate and to improve the effectiveness of the Academic Delivery Process. Institutions can also improve their chances of attracting students by improving the levels of service. To find success, institutions of higher education must demonstrate that they can offer what others cannot. This paper narrates the implementation of six sigma in a technical institution, the benefits of implementation and how six sigma may be used to improve the performance of all institution operations from student graduation to recruitment, including all the processes.

Author Name: P. Ramasubramanian

URL: View PDF

Keywords: Academic Performance Analysis, Black Belt, DMAIC, Green Belt, Higher Education, Six Sigma

ISSN: 2326-5914

EISSN: 2326-5922

EOI/DOI:

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